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Terms and Conditions

Policies and Legal Stuff

At No Cows Allowed we will treat you how we would like to be treated ourselves. We think that this means you should feel loved and wanted – we believe in Karma (what we give out comes back threefold).  Your statutory rights under the current consumer protection laws are not affected. 

Necessary technical stuff …


Supply: We undertake to supply you with the goods that are described on the No Cows Allowed website, by any date you might reasonably request – however, don’t forget that we bake to order and then post the goods. If your order is really urgent give us a call on 07585 110 320 or drop us an e-mail and we will try our best to help you.   Sometimes we will have biscuits ready to despatch but we will always aim to get our products to you as soon as possible.

Contact: We will only contact you if you ask us to or if there is a problem with your order – its content or delivery. We won’t even bother you with an email unless you want us to. (So if you don’t want to miss out you need to join our ‘Mailing List’).


Delivery: We rely on the good old ‘postie’ to deliver your goodies.  We have chosen to do this because it is less expensive than couriers and, in our experience, most people find they have a good working relationship with their postman (or woman).  We are starting out with this system and will continually review arrangements to ensure that you get the best service we can find.  If you have any problems with delivery of our products PLEASE let us know so that we can do something about it.

 

Guarantee: Our aim is to provide you with dairy free, hand made, quality baked goodies and can guarantee that they fulfil all the claims made on our website.  We have done our best to ensure that all information regarding organic and fair-trade content, ingredients and nutrition is accurate and correct.  We hope that you will like our products and will understand that we feel confident being able to unequivocally guarantee your total satisfaction with our product and service. Please note that note that your statutory rights under the current consumer protection laws are not affected.


Refunds: We just want you to be happy with the items you order from us.  In the event of loss, late delivery or dissatisfaction with the product supplied where a replacement is not acceptable, the goods need not be returned but a full refund will be made.

 

If the goods ordered were a gift to a third party, the parcel is sent with your message and a note asking them (your giftee) to contact us immediately if they feel the goods are not in perfect condition or they believe the postal services may have failed to deliver promptly. We will then sort out any problem with your recipient.

 


Liability: We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

·         any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

·         any loss of goodwill or reputation; or

·         any special or indirect or consequential losses;


Accuracy of Information: Every effort has been made to present accurate information on this site but we cannot be held responsible for the consequences of any errors or omissions.


Copyright: All images are copyright of No Cows Allowed and must not be used without permission from the company.

 

 

 

 

 

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No Cows Allowed Limited, Registered Address: 286a High Street, Dorking, Surrey, RH4 1QT,  Companies House Number: 7280954